In practice
Agency Knowledge & decisions
Agency Knowledge holds studio SOPs, pricing rules, proposal templates, and onboarding notes for the whole tenant, deliberately separate from company vault pins. The assistant can search that library alongside a Client Vault without mixing the two. Decisions from approvals and design reviews stay first-class records with who, what, when, and source. Clients get a portal Decisions view of their own outcomes without internal-only fields.
Studios need two kinds of memory: how we work as a studio, and what we decided with this client. Knowledge and Decisions keep those scopes honest so AI and portals never blur them.