Please read these Terms of Service (“Terms”) carefully before using Felagar (the “Service”). We are Felagar (“we”, “our”, or “us”), a product of Athom.Agency. By creating an account or using the Service, you agree to be bound by these Terms.

These Terms apply to the hosted Felagar product. Self-hosted deployments are governed by the applicable licence and your own operating policies once open-source self-hosting is available.

1. Eligibility

You must be at least 16 years old to use the Service. By agreeing to these Terms, you represent that you are at least 16 years of age. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

Provide accurate and current registration information.
Notify us immediately at support@felagar.com if you suspect unauthorised access to your account.
Not share your account credentials with others outside your agency workspace.
Enable two-factor authentication for accounts with elevated permissions where available.

We reserve the right to suspend or terminate accounts that show signs of unauthorised access or that violate these Terms.

3. Acceptable use

You agree not to use the Service to:

Upload, store, or distribute content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
Violate the terms of any connected third-party service (including Styrar, Google, or MCP clients).
Send spam, unsolicited messages, or engage in any deceptive practice.
Scrape, crawl, or otherwise extract data from the Service beyond normal use.
Attempt to gain unauthorised access to any part of the Service or its infrastructure.
Interfere with, disrupt, or harm the Service or its servers.
Distribute malware, viruses, or other harmful code.
Impersonate another person or entity.
Violate any applicable law or regulation, including data protection and privacy laws.

4. Your content

You retain ownership of all content you create, upload, or store using the Service (“User Content”). By using the Service, you grant Felagar a limited, non-exclusive, worldwide licence to store, process, and display your User Content solely as necessary to provide the Service to you and to users you invite (staff and clients).

You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.

We do not use your User Content to train machine learning or AI models, and we do not sell your content to third parties.

5. Client portal and invitations

When you invite clients or staff, you are responsible for the accuracy of invitation details and for configuring appropriate access. Clients see only what your agency makes visible in the portal. You remain responsible for complying with privacy and employment laws that apply to the people you invite.

6. Third-party integrations

The Service may connect to third-party platforms (including Styrar, Google, Stripe, email providers, Cloudflare RealtimeKit, and MCP clients). Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for the actions or content policies of third-party platforms.

7. Intellectual property

The Service, including its design, source code (except where separately licensed for self-hosting), logos, and all content we create, is owned by Felagar / Athom.Agency and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the hosted Service or its underlying technology without our written permission, except as allowed by an open-source licence we publish for self-hosting.

The Felagar name and logo are trademarks of Athom.Agency. Nothing in these Terms grants you any licence to use our trademarks, except as needed to identify your use of the Service (for example white-label branding you configure for your own clients).

8. Payment and billing

Paid plans, when offered, are billed in advance on a monthly or annual basis. Prices and currency will be shown at checkout. Taxes may apply depending on your location and will be added where required by law.

Payments are processed by Stripe. By providing payment information you authorise us to charge the applicable fees to your payment method.

You may cancel your subscription at any time from your billing settings when billing is enabled. Cancellation takes effect at the end of the current billing period; no refunds are issued for partial billing periods unless required by applicable law. If your payment fails, we will notify you and may suspend your account until payment is resolved.

9. Free access and trials

We may offer free access, limited tiers, or trials. Trial and free-tier limits, and any conversion to paid plans, will be described in product or billing settings. If you cancel before a trial ends, you will not be charged for that trial period.

10. Termination

You may delete your account or agency at any time from your settings where that control is available. We may suspend or terminate your access to the Service immediately, without prior notice or liability, if you breach these Terms or for any other reason at our discretion. Upon termination:

Your right to use the Service ceases immediately.
We will delete your data in accordance with our Privacy Policy.
Provisions of these Terms that by their nature should survive termination will do so.

11. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

12. Limitation of liability

To the maximum extent permitted by applicable law, Felagar, Athom.Agency, and their officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising from or related to the Service will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) €100 (or local currency equivalent).

13. Indemnification

You agree to indemnify and hold harmless Felagar, Athom.Agency, and their officers, employees, and agents from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your User Content, or your violation of these Terms.

14. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

15. Modifications to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or in-app notice at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes your acceptance of the revised Terms.

16. Governing law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the Netherlands, unless otherwise required by mandatory consumer protection laws in your jurisdiction.

17. Contact

If you have any questions about these Terms, please contact us at legal@felagar.com.